Matrix IP-PBXs are now CTI enabled!


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The rapidly growing telecommunication technology is bringing in
opportunities for call centers and contact centers to enhance the
productivity and reduce operating cost. To provide prompt customer
responsiveness along with ease of use capabilities is a challenge for
call center business. A Seamless Communication System is required to
enable the business with prompt responsiveness, enhance customer
satisfaction and handle customers efficiently. (

Computer Telephony Integration Interface with Matrix ETERNITY IP-PBX
systems allows control of telephone from the PC which includes
answering calls or hanging up, transferring, forwarding, conferencing,
or placing calls on hold. Third-party CTI software with TAPI2.2
support can be used as medium between CTI applications and IP-PBX.

TAPI 2.2 Support
Live Monitoring
•       Called Number
•       CLI of Incoming Calls
•       Live Status of Extension
Call Controlling (for mapped extensions)
•       Dial/Answer Call
•       Call Hold
•       Call Retrieve
•       Call Transfer
•       Call Forward
•       Conference

•       Enhance Customer Satisfaction
•       Increase Staff Productivity and Efficiency
•       Keep an eye on Agent’s Performance
•       Get Customer Information prior the Call Connection
•       Integration with third – party Call Center Applications:-
       Interactive Voice Response (IVR)
       Automatic Call Distributor (ACD)
       Dialers
       Voice Logger
       Database Integration

For More Details Visit:

Established in 1991, Matrix is a leader in Telecom and Security
solutions for modern businesses and enterprises. An innovative,
technology driven and customer focused organization; Matrix is
committed to keep pace with the revolutions in the telecom and
security industries. With around 30% of its human resources dedicated
to research development of new technologies and products, Matrix has
launched cutting-edge products like IP-PBX, Universal Gateways, VoIP
Gateways, IP Terminals, GSM Gateways, Access Control, Time-Attendance
and Video Surveillance solutions. These solutions are feature-rich,
reliable and conform to the international standards. Matrix has an
extensive network of 600+ system integrators spread across more than
50 countries including USA, Germany, Italy, Portugal, Spain,
Australia, Thailand, Vietnam, Philippines, UAE, Saudi Arabia, South
Africa and many others. Matrix solutions have gained trust and
admiration in these regions due to their quality, engineering and
performance. Some of the most coveted international awards in design
and technology are testimony of the brand Matrix’s commitment of
delivering world-class telecom and security solutions to its

To find out more about Matrix’s products and to learn more about the
various solutions offered by Matrix to optimize business processes
through effective communication solutions, visit the company website,



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